What to Expect When Filing a Home Insurance Claim | Blog | Vargas & Vargas Insurance

Your home isn’t just where you live — it’s where life happens. It’s filled with memories, milestones, and the people and pets that matter most.

So when disaster strikes — whether it’s a burst pipe, a break-in, or severe weather — it’s not just physical damage. It’s emotional. It’s disruptive. And it can feel overwhelming.

That’s why having the right insurance — and the right team — makes all the difference. At  Vargas & Vargas Insurance , we’ve been helping Massachusetts homeowners file and navigate claims for over 45 years. If you’re facing damage to your home or just want to be prepared, here’s a step-by-step breakdown of what to expect during the homeowners insurance claims process.


Step 1: Stop Any Further Damage

If you’re in the middle of an active emergency, your first priority is safety — and then damage control.

  • Make sure everyone in the home is safe.
  • Stop any ongoing damage if it’s safe to do so (e.g., turn off the water, board up a window).
  • Take photos and save receipts for any temporary repairs or cleanup.

💡  Pro tip:  If your insurer believes the damage could have been prevented, they may reduce or deny parts of the claim. Do what you can to minimize additional loss.


Step 2: Gather Detailed Information

Start documenting everything as soon as it’s safe.

  • What happened and when
  • What was damaged
  • Who was involved (if applicable)
  • Photos of all damage — ideally from multiple angles

📸 If your home was burglarized, be sure to file a police report.


Step 3: Decide Whether to File a Claim

You might assume you should file a claim automatically, but that’s not always the best move. Consider the following:

  • Is the damage even covered by your policy?
  • Is the cost of repairs below (or just above) your deductible?
  • Will filing a small claim increase your future premiums?

If you’re unsure, give us a call.  Vargas & Vargas Insurance can help you run the numbers and make a smart, pressure-free decision.


Step 4: Understand What’s Covered — and What’s Not

Most standard home insurance policies cover:

  • Fire and smoke damage
  • Storm-related damage (if sudden)
  • Theft and vandalism
  • Water damage from burst pipes
  • Overflow damage from toilets or sinks

But there are some important limitations and exclusions. Coverage typically  does not include:

  • Flood damage (requires separate flood insurance)
  • Gradual wear and tear
  • Damage from pests or neglect
  • Earthquakes (unless added)
  • Sewer or water backup (unless added)

If you have extra coverages like  equipment breakdown, service line protection, or sewer backup , those are usually added by endorsement.


Step 5: Know Your Deductible

Your deductible is what you pay out of pocket before your insurance kicks in. Common deductibles are $500, $1,000, or $2,500.

Example: If your deductible is $1,000 and the repairs will cost $1,200, you’ll only receive $200 from the insurance company — and that small payout might not be worth the potential for a rate increase.

When in doubt, ask us. We’ll help you evaluate your situation.


Step 6: Call Your Insurance Agent

Once you decide to move forward with a claim, your first call should be to your insurance agent — not the insurance company directly.

At  Vargas & Vargas , we’ll:

  • Collect your documentation
  • Answer your questions
  • Submit the claim on your behalf
  • Guide you step-by-step through the process


Step 7: Work With the Adjuster

After the claim is submitted, your insurance company will assign an adjuster. Their job is to:

  • Verify your report
  • Evaluate the damage
  • Determine what’s covered under your policy

It’s a good idea to be present when the adjuster visits, if possible, to walk them through everything and answer questions.


Step 8: Get Repair Estimates

Before starting repairs, get written estimates from  licensed and insured contractors .

Why does this matter?

  • Your insurance company may  not accept repairs  done by unlicensed contractors.
  • You’ll need accurate estimates to  negotiate your claim payout  if the adjuster’s offer feels low.
  • It protects you legally and ensures the work meets code.


Step 8.5: Notify Your Mortgage Company (If You Have One)

If you have a mortgage, it’s essential to let your lender know you’ve filed a claim. Most insurance claim checks are issued to  you and your mortgage company jointly , meaning both parties must sign off before the funds can be released.

Each lender has their own process, so the sooner you start communicating with them, the better. Some may require inspections, documentation, or staged payment releases during the repair process.

Skipping this step could lead to delays in getting funds released — and delays in starting your repairs.


Step 9: Wait for Your Claim Settlement

Once your claim is approved and a payout amount is agreed upon, the insurance company will start issuing your payment — but you likely won’t get the full amount upfront.

Here’s how it usually works:

  1. Actual Cash Value (ACV)  – This is the depreciated value of your damaged property. You’ll get this check first.
  2. Replacement Cost  – After you repair or replace the items and provide proof (invoices, photos), you’ll receive the rest of the funds to cover the replacement cost.

Why the split? Carriers want to ensure the repairs are actually completed before releasing the full amount.


Stay Calm — and Stay in Touch

Filing a home insurance claim is stressful, but knowing what to expect can make a huge difference. And remember: you don’t have to figure it out on your own.

At Vargas & Vargas Insurance, we’re with you every step of the way.
From deciding whether to file to making sure you get what you’re owed, we advocate for you — not the insurance company.

And one last tip: make sure your coverage still fits your life. Home value changes, renovations, and new belongings can affect what you need. That’s why we recommend reviewing your policy with us at least once a year.


Questions About a Home Insurance Claim?

Whether you’re in the middle of a claim or just want to make sure you’re prepared, we’re here for you.

📞  Call Vargas & Vargas Insurance at 617-298-0655
💬 Or  send us a message online →

No pressure. No confusing jargon. Just honest advice from a local team that’s been protecting homes like yours for over 45 years.


By carlos vargas November 21, 2025
If someone hits your car and drives off, it’s called a hit and run . Imagine leaving the grocery store to find your bumper smashed with no note or witnesses. It’s not just the damage that’s frustrating; it’s the uncertainty about what to do next. Why Are Hit & Runs Confusing? Many drivers aren't sure what to do because we aren’t often taught how insurance works for these situations. But the more you know, the more protected you’ll be. At Vargas & Vargas Insurance , we guide drivers through hit and run claims, breaking down the process in simple terms. Key Questions Answered: What is a hit & run under Massachusetts law? What auto insurance helps in this situation? Will your premium go up? What immediate steps should you take? What Is a "Hit & Run"? A "hit and run" involves another driver damaging your car or injuring you and leaving without giving their info. It could happen in a parking lot, on the street, or even at home. Massachusetts law requires you to report it and file a claim. Coverage That Helps in a Hit & Run Your auto policy can help—if you have the right coverage. Uninsured Motorist Coverage (UM/UIM): Essential for covering injuries to you or passengers. Collision Coverage: Covers car damage but requires you to pay the deductible. Note: Massachusetts is a no-fault state , needing collision and/or UM coverage for protection. Will Your Insurance Rates Rise? It depends. If considered a not-at-fault accident, rates might not increase. However, lack of a police report or a history of claims might affect rates. Reporting it properly is crucial. What Actions Should You Take? Call the police immediately to file a report. Take photos of all damage and surroundings. Seek witnesses or security camera footage. Contact your insurance agent for advice on filing a claim. Keep all records , like police reports and photos. The Bottom Line You can't control reckless drivers, but you can control your preparedness. Here's what you need to know: Have collision and uninsured motorist coverage for protection. A police report is essential. Your agent is your best ally for making claim decisions.  If you’ve returned to your car to find damage without a note, you know the stress. Now you know the steps to take and the protections you need. At Vargas & Vargas Insurance , we’re here to make this simple and stress-free. Unsure if your policy protects you from a hit & run? Call us at 617-298-0655 . Let’s ensure you’re covered before it happens.
By carlos vargas November 21, 2025
In this post, we'll guide you through what happens when someone is injured on your property, how personal liability insurance can provide protection, and the steps you should take immediately if an accident occurs. By the end, you'll understand common scenarios that trigger personal liability coverage, what's included (and not included) in a standard policy, how claims are managed, and practical tips to protect yourself both before and after an accident. Understanding Personal Liability Insurance Personal liability insurance is designed to protect you financially if you are found legally responsible for someone’s injury or damage to their property. Typically, this coverage is part of your homeowners or renters insurance policy. If an incident occurs on your property and you’re held responsible, your personal liability insurance can help cover: Medical expenses for the injured person. Legal defense costs if you’re sued. Settlement or judgment amounts awarded to the injured party. Without this coverage, you could face out-of-pocket expenses which could amount to thousands or even hundreds of thousands of dollars, depending on the situation. Common Injury Scenarios on Your Property Personal liability coverage may be applicable in situations like: A guest slipping on an icy walkway. A child falling off a swing in your backyard. A delivery driver tripping over a loose step. A neighbor’s fence being damaged by a tree falling from your yard.  Accidents can happen even if precautions are taken, and unfortunately, being "careful" doesn't automatically shield you from legal or medical bills. What’s Not Covered It's crucial to understand that personal liability insurance doesn't cover everything. Most policies exclude: Injuries to you or household members. Intentional acts causing harm. Certain high-risk situations, such as injuries from business activities conducted at home (unless you have separate business liability coverage). Understanding these exclusions can prevent surprises and the frustrations often accompanying a denied claim. What Happens After an Injury on Your Property If someone is injured on your property: Get medical help immediately — the priority should be the person’s safety and well-being. Document the incident — take photos, collect witness statements, and record all details. Notify your insurance company — report the incident promptly, even if unsure whether the injured party will make a claim. Avoid admitting fault — stick to the facts when speaking with the injured person and your insurer. Once a claim is filed, your insurance company will: Investigate the incident. Determine whether your policy covers the claim. Handle negotiations, settlements, or defense in court if necessary. How to Protect Yourself Before an Accident Happens While insurance covers the unexpected, prevention is better than reaction. Reduce your risk by: Keeping walkways clear of ice, snow, and clutter. Repairing loose steps, handrails, and flooring. Properly maintaining landscaping and trees. Providing adequate lighting for entrances and pathways. Regular maintenance not only keeps your property safe but shows responsible behavior if a claim is filed. The Role of Your Insurance Broker An experienced insurance broker can help you: Review your policy to ensure adequate liability coverage limits. Clarify exclusions so you understand what's not covered. Guide you through the claims process if an injury occurs. Suggest umbrella insurance for additional liability protection beyond your standard policy limits. Having a broker means you aren't navigating these situations alone — you'll have someone familiar with your policy advocating for you. The Bottom Line Accidents can occur anywhere to anyone at any time. If someone gets hurt on your property, personal liability insurance can safeguard your finances, cover legal costs, and help manage the situation professionally. The key is understanding how your coverage works before you need it. This involves knowing your policy limits, understanding exclusions, and ensuring you have sufficient protection in place. Additional Resources: Insurance Information Institute – Understanding Liability Coverage NAIC – Consumer’s Guide to Home Insurance