Service Center – Claims, Payments & Policy Service
Welcome to the self-service hub for Vargas & Vargas Insurance clients. Here you can find options to file a claim, make a payment, request ID cards or certificates, and submit policy changes. Prefer a person? Call our Dorchester office—we’re happy to help. After hours, use the carrier service contacts below to get started, then we’ll pick up the ball next business day.
Do It Online or With Our Team—Your Choice
- File a claim, pay a bill, request ID cards, add a driver/vehicle, or update contact info.
- For commercial clients, request Certificates of Insurance for jobs and landlords; we issue COIs quickly so work isn’t delayed.
If It’s a Claim—Start Smart
We recommend calling us first during business hours for claim guidance; after hours, use the carrier’s 24/7 claim line below (Plymouth Rock/Bunker Hill, Arbella, Safeco, Travelers, MAPFRE/Commerce, and others), then notify our team so we can advocate on your behalf.
Service Contacts (Examples—see full list below on this page)
Plymouth Rock/Bunker Hill Service Center, Arbella Client Service, Safeco Service Center, Travelers Service, and MAPFRE/Commerce Service—each offers phone and email options for billing, changes, and claim intake. Check the numbers and emails shown in the directory section on this page for the most direct route.
Plymouth Rock Assurance/Bunker Hill Insurance
Phone: 1-844-204-7031
Email: servicecenterNE@plymouthrock.com
Commerce Insurance
Direct Number for Clients or to Get Transferred Over:
1-844-294-2477
Fax:
1-508-949-9630
Email: Eccservicecenter@mapfreusa.com
Safeco
Insurance
Phone:
1-866-272-3326
Fax:
1-877-344-5107
Email: Insuranceanswers@libertymutual.com
Agent support line: 1-877-566-6001
Arbella Mutual Insurance service
Clients:
1-833-202-9343
Agent support: 1-877-426-2335
Email: vargasinsurance@arbella.com
Fax: 617-745-7682
Priority drive fax & email: 617-793-9076 & scdrive@arbella.com
Travelers Insurance
Agency Transfers the Client Over: 1-866-933-7287
For Client/Dealers to Call Direct on Their Own:
1-877-872-8737
Email for RMV-1:
mafaxbuc@travelers.com
Use This Email for Change Requests: PISERVICE@travelers.com
What We Can Do Fast
- Issue certificates, auto ID cards, and binder letters
- Quote changes, adjust limits/deductibles, and shop at renewal
- Coordinate with lenders, landlords, dealers, and contractors
What to Have Ready
Policy number, your contact info, date/time of loss or change, and relevant documents (police report, repair estimate, purchase agreement, lease, etc.). This keeps service requests moving quickly.
After-Hours Support
Use carrier phone numbers to open claims or process payments; then email or leave a voicemail with your claim number so our team can follow through first thing.
Need a Hand Right Now?
Call or text our Dorchester office, or click Request a Quote/Service to get the right form. We’ll make it easy—start to finish.