Insurance Adjusters: What to Expect and How to Get a Fair Settlement

What’s going on behind the scenes after you file an insurance claim?

After a car accident, natural disaster, or property loss, you're likely feeling overwhelmed—and then, an insurance adjuster reached out to you. They seem friendly, professional, and efficient, but what exactly are they doing? And more importantly, are they working for you… or the insurance company?

 

What are you risking if you don’t understand their role?

If you don’t know how insurance adjusters operate, you could unintentionally walk away with less than you deserve. Many claimants unknowingly accept the first settlement offered, assuming it’s fair. Unfortunately, that’s not always the case. A lack of clarity here can cost you thousands—and often does.


 

Our hopes are that after reading this post that you understand how to protect your interests.

In this article, we’ll break down exactly what an insurance adjuster does, the common strategies they use, and what steps you can take to secure a fair settlement—even without being an expert negotiator. Whether you’re in the middle of a claim or preparing for the future, this will give you the confidence and clarity you need to move forward.

 

 

You’ll learn what adjusters look for, how they assess damage, and how to effectively respond.


Let’s get started.

 

What Does an Insurance Adjuster Actually Do?

Insurance adjusters work for the insurance company—not you. Their primary role is to investigate claims and determine how much the company should pay. They evaluate evidence, interview witnesses, and inspect damage.

There are three main types:

 

  • Staff adjusters (employed directly by insurance companies)
  • Independent adjusters (contracted by insurers)
  • Public adjusters (hired by policyholders—you)

 

 

Understanding who’s evaluating your claim helps you recognize where their interests lie.

 

Common Adjuster Tactics You Need to Know

 

Many adjusters aim to settle quickly—and cheaply. While not all are manipulative, it's common for them to:

  • Offer fast settlements before the full extent of damage or injury is known
  • Downplay the severity of damage or liability
  • Use complex jargon to discourage questions
  • Pressure you into recording statements that can later be used to reduce your payout

 

These strategies are designed to protect the insurance company’s bottom line.


How to Prepare for the Adjuster’s Visit

Documentation is your strongest defense. Before meeting with an adjuster, do the following:

  • Take thorough photos/videos of all damage
  • Keep receipts for temporary repairs or replacements
  • Obtain repair estimates from licensed contractors
  • Write a timeline of events while it's fresh in your memory

 

This helps you back up your claim with facts—not just feelings.

 

 

 

Should You Hire a Public Adjuster?

If your claim is large or complex, it may be worth it. Public adjusters advocate for you and often secure significantly higher settlements. While they typically charge a percentage of the final payout (usually 10–20%), their expertise can pay off—especially if your insurer is being uncooperative.

 

The Bottom Line: Protect Yourself, Not Just Your Property

Insurance claims are emotional, but they’re also business transactions. Understanding how adjusters operate gives you power in a situation where it’s easy to feel powerless.



Ready to Take Control of Your Claim?

After reading this, you now understand what’s happening when an adjuster steps into the picture—and how to prepare for a fair settlement. But don't stop here.

 

Your next step? Read our post on What To Expect When Filing a Home Insurance Claim, to ensure you’re presenting your strongest case from day one.

 

If you're dealing with a claim right now, or simply want peace of mind before the next storm, schedule a call with our team. We’ll walk you through your rights, responsibilities, and the smartest next moves—so you don’t leave money on the table.

By carlos vargas November 21, 2025
If someone hits your car and drives off, it’s called a hit and run . Imagine leaving the grocery store to find your bumper smashed with no note or witnesses. It’s not just the damage that’s frustrating; it’s the uncertainty about what to do next. Why Are Hit & Runs Confusing? Many drivers aren't sure what to do because we aren’t often taught how insurance works for these situations. But the more you know, the more protected you’ll be. At Vargas & Vargas Insurance , we guide drivers through hit and run claims, breaking down the process in simple terms. Key Questions Answered: What is a hit & run under Massachusetts law? What auto insurance helps in this situation? Will your premium go up? What immediate steps should you take? What Is a "Hit & Run"? A "hit and run" involves another driver damaging your car or injuring you and leaving without giving their info. It could happen in a parking lot, on the street, or even at home. Massachusetts law requires you to report it and file a claim. Coverage That Helps in a Hit & Run Your auto policy can help—if you have the right coverage. Uninsured Motorist Coverage (UM/UIM): Essential for covering injuries to you or passengers. Collision Coverage: Covers car damage but requires you to pay the deductible. Note: Massachusetts is a no-fault state , needing collision and/or UM coverage for protection. Will Your Insurance Rates Rise? It depends. If considered a not-at-fault accident, rates might not increase. However, lack of a police report or a history of claims might affect rates. Reporting it properly is crucial. What Actions Should You Take? Call the police immediately to file a report. Take photos of all damage and surroundings. Seek witnesses or security camera footage. Contact your insurance agent for advice on filing a claim. Keep all records , like police reports and photos. The Bottom Line You can't control reckless drivers, but you can control your preparedness. Here's what you need to know: Have collision and uninsured motorist coverage for protection. A police report is essential. Your agent is your best ally for making claim decisions.  If you’ve returned to your car to find damage without a note, you know the stress. Now you know the steps to take and the protections you need. At Vargas & Vargas Insurance , we’re here to make this simple and stress-free. Unsure if your policy protects you from a hit & run? Call us at 617-298-0655 . Let’s ensure you’re covered before it happens.
By carlos vargas November 21, 2025
In this post, we'll guide you through what happens when someone is injured on your property, how personal liability insurance can provide protection, and the steps you should take immediately if an accident occurs. By the end, you'll understand common scenarios that trigger personal liability coverage, what's included (and not included) in a standard policy, how claims are managed, and practical tips to protect yourself both before and after an accident. Understanding Personal Liability Insurance Personal liability insurance is designed to protect you financially if you are found legally responsible for someone’s injury or damage to their property. Typically, this coverage is part of your homeowners or renters insurance policy. If an incident occurs on your property and you’re held responsible, your personal liability insurance can help cover: Medical expenses for the injured person. Legal defense costs if you’re sued. Settlement or judgment amounts awarded to the injured party. Without this coverage, you could face out-of-pocket expenses which could amount to thousands or even hundreds of thousands of dollars, depending on the situation. Common Injury Scenarios on Your Property Personal liability coverage may be applicable in situations like: A guest slipping on an icy walkway. A child falling off a swing in your backyard. A delivery driver tripping over a loose step. A neighbor’s fence being damaged by a tree falling from your yard.  Accidents can happen even if precautions are taken, and unfortunately, being "careful" doesn't automatically shield you from legal or medical bills. What’s Not Covered It's crucial to understand that personal liability insurance doesn't cover everything. Most policies exclude: Injuries to you or household members. Intentional acts causing harm. Certain high-risk situations, such as injuries from business activities conducted at home (unless you have separate business liability coverage). Understanding these exclusions can prevent surprises and the frustrations often accompanying a denied claim. What Happens After an Injury on Your Property If someone is injured on your property: Get medical help immediately — the priority should be the person’s safety and well-being. Document the incident — take photos, collect witness statements, and record all details. Notify your insurance company — report the incident promptly, even if unsure whether the injured party will make a claim. Avoid admitting fault — stick to the facts when speaking with the injured person and your insurer. Once a claim is filed, your insurance company will: Investigate the incident. Determine whether your policy covers the claim. Handle negotiations, settlements, or defense in court if necessary. How to Protect Yourself Before an Accident Happens While insurance covers the unexpected, prevention is better than reaction. Reduce your risk by: Keeping walkways clear of ice, snow, and clutter. Repairing loose steps, handrails, and flooring. Properly maintaining landscaping and trees. Providing adequate lighting for entrances and pathways. Regular maintenance not only keeps your property safe but shows responsible behavior if a claim is filed. The Role of Your Insurance Broker An experienced insurance broker can help you: Review your policy to ensure adequate liability coverage limits. Clarify exclusions so you understand what's not covered. Guide you through the claims process if an injury occurs. Suggest umbrella insurance for additional liability protection beyond your standard policy limits. Having a broker means you aren't navigating these situations alone — you'll have someone familiar with your policy advocating for you. The Bottom Line Accidents can occur anywhere to anyone at any time. If someone gets hurt on your property, personal liability insurance can safeguard your finances, cover legal costs, and help manage the situation professionally. The key is understanding how your coverage works before you need it. This involves knowing your policy limits, understanding exclusions, and ensuring you have sufficient protection in place. Additional Resources: Insurance Information Institute – Understanding Liability Coverage NAIC – Consumer’s Guide to Home Insurance