Filing a Home or Auto Insurance Claim | Blog | Vargas & Vargas Insurance

It’s important to have an understanding of your insurance policy before you have to make a claim. Take the time to learn about the terms, conditions, what’s covered, the limits, exclussions, and your deductibles. Being familiar with all these details of your policy will help you make smarter choices if you need to file a claim.

Assess the Situation

When an incident occurs that may lead to a claim, the first step is to assess the situation. Determine the extent of the damage, loss, or injury. It’s essential to ensure everyone’s safety and take immediate steps to mitigate further damage or harm. For example, in the case of a car accident, check if anyone is injured and call emergency services if needed. If it’s a property-related incident, try to prevent further damage, like stopping a water leak or securing the area.

Mitigate future loss

Your insurance company contract holds you accountable for taking reasonable measures to avoid further losses. This may include covering leaking roofs with tarps, removing wet drywall to prevent mold growth, and other similar steps. Please remember to keep any damaged items on your property for the adjuster to look over and avoid throwing them away.

Notify Your Insurance Company

Contact your insurance company or agent as soon as possible after the incident. Most insurance policies require prompt notification of a claim. Be prepared to provide specific details about the incident, such as the date, time, location, and a description of what happened. If there are injuries or third-party involvement, be sure to mention that as well. Your insurance company will guide you through the next steps.

Gather Documentation

To support your claim, you’ll need to gather relevant documentation. This may include:

  • Incident Report: If applicable, file a police report for incidents like accidents or thefts.
  • Photos and Videos: Take clear photos or videos of the damage or injuries. Visual evidence can be crucial in the claims process.
  • Witness Information: If there were witnesses to the incident, collect their contact information in case their statements are needed.
  • Receipts and Invoices: Keep all receipts, invoices, or bills related to the incident, whether it’s for medical expenses, repairs, or replacements.
  • Estimates: Obtain repair or replacement estimates from reputable sources. This is particularly important for property or auto claims.

Meet with Adjusters

Your insurance company will assign an adjuster to assess the damage or loss. For auto insurance, this could be an auto adjuster, while property claims may involve a property adjuster. Cooperate fully with these professionals, providing them access to inspect the damage. Be honest and provide all requested documentation.

Review Settlement Offer

Once the assessment is complete, your insurance company will provide a settlement offer. Review it carefully and ensure it aligns with your policy’s coverage and your expectations. If you believe the offer is insufficient, discuss your concerns with your claims adjuster

Payment Issued

You may receive reimbursement for your damages in multiple payments. The estimate of damages provided to you will outline the different payments, including the first payment which is the Actual Cash Value (ACV). This refers to the cost of replacing or repairing an item, minus depreciation. Depreciation is the decrease in value of an item due to age and wear and tear.

Repairing your property

You should get in touch with a contractor of your choosing and share a copy of the estimate with them. It’s important to go through the estimate together to make sure that they have a clear understanding of the extent of the damage and the repair process. If there are any discrepancies in the cost, let us know right away. After the repairs have been completed, you could be qualified for the following benefits

Second payment: Replacement Cost

In case your insurance policy has replacement cost coverage, you can receive the entire amount mentioned in the estimate you received with your initial payment. However, you need to provide your desk adjuster with certain documents to prove that you have completed the repairs. These documents include an itemized invoice, pictures of the repaired property, and any other documentation requested. Additionally, a follow-up inspection may be necessary.

After the review process, the carrier will give you back the money they withheld for depreciation or the cost of the repairs minus the deductible and initial payment, whichever is lower.

Pro-Tip:

Provide clear evidence, details, and estimates for your claim. Write down what you need, why you need it, and when you need it. Be honest with your claim and don’t add false details. Before signing any legal papers, speak to your local independent insurance broker, public adjuster or your lawyer.

Your Local Independent Insurance Broker

For more than 40 years, Vargas & Vargas Insurance has been providing assistance to both families and businesses. To get in touch with our team, you can dial 617-298-0655.

By carlos vargas November 21, 2025
If someone hits your car and drives off, it’s called a hit and run . Imagine leaving the grocery store to find your bumper smashed with no note or witnesses. It’s not just the damage that’s frustrating; it’s the uncertainty about what to do next. Why Are Hit & Runs Confusing? Many drivers aren't sure what to do because we aren’t often taught how insurance works for these situations. But the more you know, the more protected you’ll be. At Vargas & Vargas Insurance , we guide drivers through hit and run claims, breaking down the process in simple terms. Key Questions Answered: What is a hit & run under Massachusetts law? What auto insurance helps in this situation? Will your premium go up? What immediate steps should you take? What Is a "Hit & Run"? A "hit and run" involves another driver damaging your car or injuring you and leaving without giving their info. It could happen in a parking lot, on the street, or even at home. Massachusetts law requires you to report it and file a claim. Coverage That Helps in a Hit & Run Your auto policy can help—if you have the right coverage. Uninsured Motorist Coverage (UM/UIM): Essential for covering injuries to you or passengers. Collision Coverage: Covers car damage but requires you to pay the deductible. Note: Massachusetts is a no-fault state , needing collision and/or UM coverage for protection. Will Your Insurance Rates Rise? It depends. If considered a not-at-fault accident, rates might not increase. However, lack of a police report or a history of claims might affect rates. Reporting it properly is crucial. What Actions Should You Take? Call the police immediately to file a report. Take photos of all damage and surroundings. Seek witnesses or security camera footage. Contact your insurance agent for advice on filing a claim. Keep all records , like police reports and photos. The Bottom Line You can't control reckless drivers, but you can control your preparedness. Here's what you need to know: Have collision and uninsured motorist coverage for protection. A police report is essential. Your agent is your best ally for making claim decisions.  If you’ve returned to your car to find damage without a note, you know the stress. Now you know the steps to take and the protections you need. At Vargas & Vargas Insurance , we’re here to make this simple and stress-free. Unsure if your policy protects you from a hit & run? Call us at 617-298-0655 . Let’s ensure you’re covered before it happens.
By carlos vargas November 21, 2025
In this post, we'll guide you through what happens when someone is injured on your property, how personal liability insurance can provide protection, and the steps you should take immediately if an accident occurs. By the end, you'll understand common scenarios that trigger personal liability coverage, what's included (and not included) in a standard policy, how claims are managed, and practical tips to protect yourself both before and after an accident. Understanding Personal Liability Insurance Personal liability insurance is designed to protect you financially if you are found legally responsible for someone’s injury or damage to their property. Typically, this coverage is part of your homeowners or renters insurance policy. If an incident occurs on your property and you’re held responsible, your personal liability insurance can help cover: Medical expenses for the injured person. Legal defense costs if you’re sued. Settlement or judgment amounts awarded to the injured party. Without this coverage, you could face out-of-pocket expenses which could amount to thousands or even hundreds of thousands of dollars, depending on the situation. Common Injury Scenarios on Your Property Personal liability coverage may be applicable in situations like: A guest slipping on an icy walkway. A child falling off a swing in your backyard. A delivery driver tripping over a loose step. A neighbor’s fence being damaged by a tree falling from your yard.  Accidents can happen even if precautions are taken, and unfortunately, being "careful" doesn't automatically shield you from legal or medical bills. What’s Not Covered It's crucial to understand that personal liability insurance doesn't cover everything. Most policies exclude: Injuries to you or household members. Intentional acts causing harm. Certain high-risk situations, such as injuries from business activities conducted at home (unless you have separate business liability coverage). Understanding these exclusions can prevent surprises and the frustrations often accompanying a denied claim. What Happens After an Injury on Your Property If someone is injured on your property: Get medical help immediately — the priority should be the person’s safety and well-being. Document the incident — take photos, collect witness statements, and record all details. Notify your insurance company — report the incident promptly, even if unsure whether the injured party will make a claim. Avoid admitting fault — stick to the facts when speaking with the injured person and your insurer. Once a claim is filed, your insurance company will: Investigate the incident. Determine whether your policy covers the claim. Handle negotiations, settlements, or defense in court if necessary. How to Protect Yourself Before an Accident Happens While insurance covers the unexpected, prevention is better than reaction. Reduce your risk by: Keeping walkways clear of ice, snow, and clutter. Repairing loose steps, handrails, and flooring. Properly maintaining landscaping and trees. Providing adequate lighting for entrances and pathways. Regular maintenance not only keeps your property safe but shows responsible behavior if a claim is filed. The Role of Your Insurance Broker An experienced insurance broker can help you: Review your policy to ensure adequate liability coverage limits. Clarify exclusions so you understand what's not covered. Guide you through the claims process if an injury occurs. Suggest umbrella insurance for additional liability protection beyond your standard policy limits. Having a broker means you aren't navigating these situations alone — you'll have someone familiar with your policy advocating for you. The Bottom Line Accidents can occur anywhere to anyone at any time. If someone gets hurt on your property, personal liability insurance can safeguard your finances, cover legal costs, and help manage the situation professionally. The key is understanding how your coverage works before you need it. This involves knowing your policy limits, understanding exclusions, and ensuring you have sufficient protection in place. Additional Resources: Insurance Information Institute – Understanding Liability Coverage NAIC – Consumer’s Guide to Home Insurance