Is Your Insurance Agent Or Broker Working For You? Here’s When To Switch | Blog | Vargas & Vargas Insurance

Do you need a new insurance agent or broker? Maybe you’re unsure and looking for advice or wanting to switch agents. It’s important to choose the right one, so it’s wise to do your research and evaluate potential agents. Not all agents and brokers are the same. How can you distinguish a good agent from a bad one?

What are the benefit of changing my agent after having worked with the same one for a long time?

Your insurance agent may not be good even if you’re used to them. You may have outgrown them as your needs change over time. You might be missing out on savings if you’ve been with the same agent for a long time. Switching agents can help you find better deals and stay up to date with industry practices. It’s important to work with an insurance broker who will review your insurance annually, compare quotes, and recommend alternatives when it’s time to switch insurance companies for more favorable rates. At Vargas & Vargas Insurance, we do this for ever client every single year.

What Is An Independent Insurance Brokers

An Independent insurance broker does not work for a single company but instead serve clients in finding coverage from a network of insurers. Unlike agents who are tied to one company, like Allstate , Liberty Mutual , AMICA , GEICO and many others, independent brokers have the flexibility to work with multiple insurance providers to find the best coverage options and rates for you. They have no vested interests in promoting a particular company, so you can trust that their recommendations are based solely on your needs. Whether you need help navigating a life change or simply want advice on switching to a new car insurance provider, independent brokers are there to provide unbiased advice and help you make informed decisions.

What Is A Captive Insurance Agent

Agents who work exclusively for one insurance company are called captive insurance agents. They are obligated to sell their company’s insurance policies, regardless of whether it is the best fit for the customer. If you choose to work with a captive insurance agent, you may not be getting the best possible insurance coverage or rate. This is because they will only offer you rates that are available through their company, and not necessarily the most affordable options. They are not motivated to help you switch to another insurance company, as their commission is tied to providing good customer service for their company. While they may strive to provide excellent customer service, their primary concern is the success of their company, not the satisfaction of their clients.

Buying Insurance Online

If you lack knowledge about insurance, buying your insurance online can be perplexing. And sometimes, there may be some fine print or confusing legal jargon that you might miss. However, if you choose to use an insurance agent, we can assist you in deciphering all of those details. Even though some online companies call center agents, they may not be able to provide personalized service, and you might end up speaking with multiple people. This can be a problem because if you’ve already explained your concerns to one agent, the next agent you speak to may not have that information, and you’ll perhaps have to start from scratch.

Finding The Right Insurance Broker Or Agent For Your Needs

Do your homework. Find a broker or agent who genuinely cares about your interests. With numerous options available, it’s tough to choose, especially when every one of them claims to be the best.

Check out reviews and recommendations. Start by talking to people you know, like, so you can trust their feedback. Who did they have a positive experience with? Who do they advise you to steer clear of? These suggestions matter.

If personal recommendations don’t help, go online. Look for insurance agents’ ratings and reviews on platforms like Google, which can guide potential customers. Additionally, when reviewing online reviews, check if the business responds to its reviews. A business that values its clients and reputation will engage with the feedback they receive.

To learn about the insurance options offered by Vargas & Vargas Insurance, you have a few options. You can reach out to an agent by calling 617-298-0655, visiting their website at vargasinsurance.com/contact-us, or even sending a text to 617-409-0329. The team is ready to assist you with any inquiries or issues you may have.

By carlos vargas November 21, 2025
If someone hits your car and drives off, it’s called a hit and run . Imagine leaving the grocery store to find your bumper smashed with no note or witnesses. It’s not just the damage that’s frustrating; it’s the uncertainty about what to do next. Why Are Hit & Runs Confusing? Many drivers aren't sure what to do because we aren’t often taught how insurance works for these situations. But the more you know, the more protected you’ll be. At Vargas & Vargas Insurance , we guide drivers through hit and run claims, breaking down the process in simple terms. Key Questions Answered: What is a hit & run under Massachusetts law? What auto insurance helps in this situation? Will your premium go up? What immediate steps should you take? What Is a "Hit & Run"? A "hit and run" involves another driver damaging your car or injuring you and leaving without giving their info. It could happen in a parking lot, on the street, or even at home. Massachusetts law requires you to report it and file a claim. Coverage That Helps in a Hit & Run Your auto policy can help—if you have the right coverage. Uninsured Motorist Coverage (UM/UIM): Essential for covering injuries to you or passengers. Collision Coverage: Covers car damage but requires you to pay the deductible. Note: Massachusetts is a no-fault state , needing collision and/or UM coverage for protection. Will Your Insurance Rates Rise? It depends. If considered a not-at-fault accident, rates might not increase. However, lack of a police report or a history of claims might affect rates. Reporting it properly is crucial. What Actions Should You Take? Call the police immediately to file a report. Take photos of all damage and surroundings. Seek witnesses or security camera footage. Contact your insurance agent for advice on filing a claim. Keep all records , like police reports and photos. The Bottom Line You can't control reckless drivers, but you can control your preparedness. Here's what you need to know: Have collision and uninsured motorist coverage for protection. A police report is essential. Your agent is your best ally for making claim decisions.  If you’ve returned to your car to find damage without a note, you know the stress. Now you know the steps to take and the protections you need. At Vargas & Vargas Insurance , we’re here to make this simple and stress-free. Unsure if your policy protects you from a hit & run? Call us at 617-298-0655 . Let’s ensure you’re covered before it happens.
By carlos vargas November 21, 2025
In this post, we'll guide you through what happens when someone is injured on your property, how personal liability insurance can provide protection, and the steps you should take immediately if an accident occurs. By the end, you'll understand common scenarios that trigger personal liability coverage, what's included (and not included) in a standard policy, how claims are managed, and practical tips to protect yourself both before and after an accident. Understanding Personal Liability Insurance Personal liability insurance is designed to protect you financially if you are found legally responsible for someone’s injury or damage to their property. Typically, this coverage is part of your homeowners or renters insurance policy. If an incident occurs on your property and you’re held responsible, your personal liability insurance can help cover: Medical expenses for the injured person. Legal defense costs if you’re sued. Settlement or judgment amounts awarded to the injured party. Without this coverage, you could face out-of-pocket expenses which could amount to thousands or even hundreds of thousands of dollars, depending on the situation. Common Injury Scenarios on Your Property Personal liability coverage may be applicable in situations like: A guest slipping on an icy walkway. A child falling off a swing in your backyard. A delivery driver tripping over a loose step. A neighbor’s fence being damaged by a tree falling from your yard.  Accidents can happen even if precautions are taken, and unfortunately, being "careful" doesn't automatically shield you from legal or medical bills. What’s Not Covered It's crucial to understand that personal liability insurance doesn't cover everything. Most policies exclude: Injuries to you or household members. Intentional acts causing harm. Certain high-risk situations, such as injuries from business activities conducted at home (unless you have separate business liability coverage). Understanding these exclusions can prevent surprises and the frustrations often accompanying a denied claim. What Happens After an Injury on Your Property If someone is injured on your property: Get medical help immediately — the priority should be the person’s safety and well-being. Document the incident — take photos, collect witness statements, and record all details. Notify your insurance company — report the incident promptly, even if unsure whether the injured party will make a claim. Avoid admitting fault — stick to the facts when speaking with the injured person and your insurer. Once a claim is filed, your insurance company will: Investigate the incident. Determine whether your policy covers the claim. Handle negotiations, settlements, or defense in court if necessary. How to Protect Yourself Before an Accident Happens While insurance covers the unexpected, prevention is better than reaction. Reduce your risk by: Keeping walkways clear of ice, snow, and clutter. Repairing loose steps, handrails, and flooring. Properly maintaining landscaping and trees. Providing adequate lighting for entrances and pathways. Regular maintenance not only keeps your property safe but shows responsible behavior if a claim is filed. The Role of Your Insurance Broker An experienced insurance broker can help you: Review your policy to ensure adequate liability coverage limits. Clarify exclusions so you understand what's not covered. Guide you through the claims process if an injury occurs. Suggest umbrella insurance for additional liability protection beyond your standard policy limits. Having a broker means you aren't navigating these situations alone — you'll have someone familiar with your policy advocating for you. The Bottom Line Accidents can occur anywhere to anyone at any time. If someone gets hurt on your property, personal liability insurance can safeguard your finances, cover legal costs, and help manage the situation professionally. The key is understanding how your coverage works before you need it. This involves knowing your policy limits, understanding exclusions, and ensuring you have sufficient protection in place. Additional Resources: Insurance Information Institute – Understanding Liability Coverage NAIC – Consumer’s Guide to Home Insurance